FAQs

Résumé Package Questions

What is the cancel/refund policy for résumés?

When you purchase a résumé package, we will immediately start to work on your professional documents. If you want to cancel your order within 7 days of ordering (before receiving your final documents), call or email our office. We will then email you any work we have completed on your documents, and we will refund your payment minus $250 per hour for every hour of work we completed on your documents. There are no refunds on résumé packages after the final documents have been sent to a client. If you would like anything changed on your final documents, please call our office and we will work with you to ensure your complete satisfaction.

 

Customized Seminar Questions

How early do we need to schedule a customized seminar?

Our schedule books months in advance so the more advance notice you can give us, the better. We are sometimes able to accommodate requests without much advance notice based on the group location. Please contact our office as soon as you have a proposed date for your event.

Where are the customized seminars held?

Groups are responsible for providing an appropriate location (e.g. private room with chairs for all and a screen or white wall for powerpoint). Seminars may be held in libraries, offices, restaurants, classrooms, gyms, Greek houses, alumni centers, etc. For an additional fee, Ace Your Interview will schedule a suitable location for your customized seminar.

How many participants are needed for a customized seminar?

The minimum number of participants needed to schedule a seminar is 25.

Do I have to pre-register for the customized seminar or may I just show up?

You must register in advance.

What is the cancel/refund policy for customized seminars?

There is no charge to cancel or reschedule if the request is received at least 30 days before the seminar. If you cancel within 30 days of the customized seminar, your payment is non-refundable

May I let someone else take my place at a customized seminar if I cannot attend?

Yes, you may transfer your space to someone else. Please call or email us to complete the transfer prior to the customized seminar.

What if there are not enough people registered for a customized seminar?

If there are less than 25 people registered for your customized seminar by the registration deadline, we will cancel the customized seminar and refund everyone’s payment in full. Ace Your Interview is not responsible for any losses incurred on housing, travel, or other arrangements.
 

Other Questions

How much do your services cost?

Prices for our services are listed on our website. If you would like to hire Victoria LoCascio for a speaking engagement, please call our office (857.600.ACES) to discuss your needs.

What forms of payment do you accept?

Our secure system accepts Visa, Master Card, Discover, American Express, and PayPal.

Do you offer payment plans?

Yes! We have partnered with PayPal Credit to offer qualifying clients 6 months no interest financing on Ace Your Interview purchases. Select the PayPal Credit option during the checkout process.

May I purchase your services by phone?

Online purchase is preferred and available 24 hours a day, but if you prefer you may call us at 857.600.ACES to give payment over the phone.

Do you guarantee that I will get a job if I use your services?

We cannot guarantee interviews or jobs for various reasons (e.g. we don’t control the effort that a client will make in obtaining an interview or job, and we don’t know if a client is following our strategies and advice).

I have a question that wasn’t answered here.

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